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Products and Services

Questions about the mySugr bundle

1/1/2014 by Michèle Theißen

Questions about the mySugr bundle

How do I use the mySugr app?

What is included in the starter kit?

Which smartphones are not suitable for the automatic transmission of blood glucose values via Bluetooth?

Who do I contact if I have any questions or problems?

How do I use Coaching in the mySugr app?

How do I get test strip supplies?

Where can I get new lancets?

Problems with the meter or batteries?

How many devices can I connect to the mySugr app?

How do I enter my data in the mySugr app ?

What other health data can I synchronize with the mySugr app?

How do I use the mySugr app?

In the following links you will find videos that explain the various functions of the mySugr app.
Home Tour
Create a logbook entry with mySugr
Set up your Bolus Calculator
Find out your estimated HbA1c
Connect your Accu-Chek Guide to mySugr
Coach
Create a PDF Report in mySugr

What is included in the starter kit?

The starter kit will be delivered between 5-10 days after enrollment. 
It contains:

  • An Accu-Chek Guide Me glucometer
  • Lancing device
  • 250 Accu-Chek Guide Test strips
  • 102 Accu-Chek FastClix lancets
     

First, download the mySugr app from the Apple Store or Google Play Store and connect the measuring device to the app via Bluetooth. Your measured values ​​are then automatically transferred to the app. Your mySugr Coach can also see your values.
Your test strip requirement is calculated automatically by transferring the values ​​and the delivery takes place every few months, based on your usage.
Here you will find a video instruction how to connect the Accu-Chek Guide to the mySugr app.

Which smartphones are not suitable for the automatic transmission of blood glucose values via Bluetooth?

You can find a list for all smartphones that may have difficulties transferring blood glucose values from the Accu-Check Guide under the following link.

Who do I contact if I have any questions or problems?

mySugr support team:
Via the menu item "Support and Feedback" directly in the app or e-mail to support@mysugr.com

  • questions about the mySugr app
  • problems and questions about deliveries (US only)
  • help on connecting the blood glucose meter / app
  • changes to the contact details / delivery
  • Additional test strip needs
     

Accu-Chek Customer Service Center:
Via https://www.accu-chek.com/contact-accu-chek-customer-care 
(At the bottom of the website, you can select your country. On the Accu-Chek page of your country click on the menu item Contact.)

  • Problems and questions about deliveries (not in US)
  • Reordering lancets
  • Problems or questions about the Accu-Chek meter

How do I use Coaching in the mySugr app?

You can find Coaching on the bottom of your mySugr app. Coaching is available to support you in everyday life between your doctor's appointments. Let your mySugr Coach know how intensively you want this service.
Do you have goals that you want to achieve? Your mySugr Coach can support you here. The more information you share, the more specifically you Coach can support you.

It is also important to allow notifications for the mySugr app in the notification settings of your smartphone. If you turn off notifications, you can only know if your Coach messaged you when you open the app.

How do I get test strip supplies?

Test strips are sent to you based on your usage. First, you need to connect the Accu-Chek Guide Me to the mySugr app. The meter then transfers the blood sugar data to the mySugr app and it calculates how many test strips you need and when you’ll need them.

Where can I get new lancets?

If you need lancets, please contact the Accu-Chek Customer Service Center (https://www.accu-chek.com/contact-accu-chek-customer-care).
If you are in US you, please contact the mySugr Support
support@mysugr.com.
Please change your lancets regularly! They become dull when used multiple times and your fingers are important. 😊

Problems with the meter or batteries?

Due to the Bluetooth function, the Accu-Chek meters requires a lot of energy. The energy of the batteries should be sufficient for up to 500 blood sugar measurements. For someone who measures 4x a day, this would mean that the battery needs to be changed after approximately 4 months. If possible, on-brand Panasonic should be used.
If you have problems with your device or need a new one, contact the Accu-Chek Customer Service Center (https://www.accu-chek.com/contact-accu-chek-customer-care).

How many devices can I connect to the mySugr app?

With an iPhone, you can connect up to three devices of the same type. 
With an Android, one device of each type can be connected.
Remember, test strip use is based ONLY on the tests from paired Accu-Chek meter/s.

How do I enter my data in the mySugr app ?

In addition to the manually entered data, you also have the option of connecting blood glucose meters to the app via Bluetooth or integrating data from other apps. This saves you time, so you have everything clearly in one place. 
You can manually enter a lot of different information into our diary. To do this, go to the diary view of the mySugr app. If you click on the “+” sign, you have the option to enter, for example, your blood sugar data, insulin amounts, medication, your weight, blood pressure values ​​and food photos.

What other health data can I synchronize with the mySugr app?

With an iPhone, you can import health data from Apple Health, such as blood pressure, weight, carbohydrates, steps, etc.
Here are the instructions for syncing with Apple Health:

  • Activate Apple Health in the app under Connections. Also check to ensure your health data is activated in the Apple Health settings. 
  • Open the mySugr diary and your steps and activities will appear in the graph . You will see steps in the graph as vertical bars and activities as horizontal bars. If you double click on the graph, the settings to view activities appear and you can adjust as you wish.


For Android users, you can integrate steps from Google Fit into the mySugr app.
To sync with Google Fit:

  • Open the mySugr app and select “Other data sources” in the side menu
  • Select and confirm which Google Account you want to connect to the mySugr app 
  • After successful connection, a confirmation window appears 
  • Open the mySugr diary and your steps and activities will appear in the graph . You will see steps in the graph as vertical bars and activities as horizontal bars. If you double click on the graph, the settings to view activities appear and you can adjust as you wish.

Michèle Theißen

Michèle Theißen is our Head of Diabetes Coaching and has been a dedicated mySugr monster tamer since 2017. She is a certified dietician and certified diabetes educator DDG (German Diabetes Association).

For her, learning is a never-ending process. Which is why she is currently studying Health Care Management at WU Executive Academy in Vienna on a part-time basis.

Michèle found her specialization early on in diabetology.  She has supported people with diabetes in all forms of therapy for many years already. Before diving into building up the online coaching department at mySugr, she gained editorial experience working for Burda Publishing House.

You can listen to her talk about the mySugr coaching project in an episode of the German Zuckerjunkies podcast.

When Michele isn’t helping tame the diabetes monster, you’ll find her recharging in the outdoors or cooking.

 

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