Customer Support Hero - Temporary

Temporary 12 months, Full Time (Vienna)

Diabetes is a pesky monster — and that’s putting it mildly. If you’re serious about helping us face it head on, come join us!

For a behind-the-scenes look, check out our Monster Culture blog, this little video and Roche code4life to see what makes mySugr and Roche tick. 

Here’s what we’re looking for:

We are looking for a fun and communicative person to make our users happy! A true Happiness Hero. You'll be working within a team of 4 people to ensure issues are resolved and feedback is heard from nearly a million users across the business. You should also have a bit of a soft spot for projects and process development. 

Your upcoming mission:

• Help our users via email, social media and app stores.
• Phone support is helpful from time to time in resolving customer queries.
• Help the whole mySugr team understand what's going on in the user world.

Essential skills for your mission:

• Work experience in customer support and dealing with people
• Flexible work schedule - some days there is more to do and others less.
• High social and communication skills
• Ability to work independently and flexibility
• Computer affinity (iOs and Android should not be foreign words to you)
• C1/C2 level written and verbal communication in German 
• Fluent in English (grammar and spelling), preferably a third language.
• You are either an EU citizen or hold a valid Austrian work permit

Bonus skills:

• Experience in working with a CRM system/tool
• Knowledge of the diabetes industry or other comparable health industries
• Experience working in startup environments

What to expect:

• Ambitious and passionate people building meaningful products for a global audience
• An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams 
• A growing organization with room for development
• Not a corporate environment, but the leverage of a global market leader (Roche family)
• Loads of benefits (brand new Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, chance to join global conferences...)
• Flexible working hours and home office policy, 5 weeks vacation
• A kick-ass office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world!

Who we are and what we care about?

Here at mySugr and Roche Diabetes Care we are committed to providing a healthy, equal and inclusive working environment for our Monster Tamers to help them make diabetes suck less and bring true relief to the patient! We care about family friendly career paths, sustainability, a healthy lifestyle and the flexibility of a modern workplace. We maintain a culture of learning and sharing, as well as open and candid feedback. At every level, there are many opportunities to develop and grow - both professionally and personally. 

Being a global leader in integrated Personalised Diabetes Management (iPDM), Roche Diabetes Care collaborates with pioneers around the globe, including people with diabetes, caregivers, healthcare providers and payers. We aim to transform and advance care provision and foster sustainable care structures. Under the brands RocheDiabetes, Accu-Chek and mySugr, comprising glucose monitoring, insulin delivery systems and digital solutions, we unite with our partners to create patient-centred value. By building and collaborating in an open ecosystem, connecting devices and digital solutions as well as contextualising relevant data points, we enable deeper insights and a better understanding of diabetes, leading to personalised and effective therapy adjustments. 

Interested? Great. For this position we offer a competitive annual gross salary of minimum EUR 29k plus a variable bonus. We’d like to hear from you! Just click that “Apply Now” button and send us your CV in English or German… and anything else that you think might impress us.