Why is the Accu-Chek® Aviva Connect & Accu-Chek® Performa Connect integration being decommissioned?
Starting 28 October 2026, automatic syncing for Accu-Chek® Aviva Connect & Accu-Chek® Performa Connect meters will no longer be supported, as these devices stopped being manufactured in 2019. The decision to decommission this integration was taken in order to comply with our quality standards. It is important for us to always adhere to our ongoing commitment of ensuring the best quality for our users; sometimes this also means to decommission services we offer.
We understand that decommissioning this integration may raise concerns as you have been using it as part of your diabetes management routine. All your historical therapy data, gathered in the past, will remain in the mySugr app, and you will still have the option to manually enter data moving forward.
What can I do to keep syncing blood glucose values automatically
To ensure a smooth transition, we highly recommend using a newer blood glucose meter such as the Accu-Chek® Guide, the Accu-Chek® Guide Me or the Accu-Chek® Instant.
You can also find an overview of the available device connections in your country, in the mySugr app under the menu button “Connections”. As always, if you have any questions about this or anything else, please do not hesitate to ask us.
Please don’t hesitate to contact your healthcare professional for advice.
Can I get a newer Accu-Chek® replacement meter for free?
You might be eligible to get a free replacement meter. Please contact your local Accu-Chek customer support team to check if you qualify.